Everything You Need to Know About Self-Exclusion in Gambling

Published by Mike Malkovich on January 21, 2025

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Published by Mike Malkovich on January 21, 2025

Most gambling authorities require licensees (casinos and other betting operators) to offer their players self-exclusion. These programs are a cornerstone of all responsible gambling programs and something that many players have joined.
In the US gambling market, over 40,000 players across New Jersey and Pennsylvania have self-excluded, while the UK-based GAMSTOP, which offers industry-wide self-exclusion, claims to have helped over half a million gamblers since launching in 2018.
It’s a popular choice and an important inclusion for any online or land-based casino. But what exactly is self-exclusion, how does it work, what does the process look like, and why do casinos offer these programs?

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Self ExclusionWhat is Self-Exclusion in Gambling

Self-exclusion is usually the final step in a responsible gambling program, whereby players voluntarily exclude themselves from the casino. If it works as it should, they won’t be able to access their online gambling account or deposit/play inside a land-based casino.

Most of these programs apply to specific casinos or operators, but some are industry-wide. The aforementioned GAMSTOP, for instance, excludes players from certain gambling activities across all licensed sites in the United Kingdom. Similar self-exclusion programs exist elsewhere and span states, regions, or entire countries, including:

  • United States: Gambling rules in the United States differ from state to state, so self-exclusion programs are usually available through state-specific programs.The National Voluntary Self-Exclusion Program was launched in 2024 to simplify the process and provide nationwide self-exclusions, but at the time of writing, only a few states have signed up, including California and Colorado.
  • Canada: As with the United States, self-exclusions work on a regional basis. Players can visit a GameSense Info Centre to chat with an advisor or call their local authorities:
    • Alberta: The Alberta Gaming, Liquor and Cannabis (AGLC) helpline—780-447-7582.
    • British Columbia: The British Columbia Lottery Corporation (BCLC) support line: 1-866-815-0222.
    • Manitoba: The Manitoba Liquor & Lotteries Security Office—204-957-2500 ext. 8468.
    • Ontario: The Ontario Lottery and Gaming Commission’s (OLG) My PlayBreak program deals with self-exclusions across the province. Players can ask about the program in a gaming establishment or call the OLG at 1-800-387-0098.
    • New Brunswick: 506-861-4699.
    • Nova Scotia: Casinos have a Responsible Gambling Resource Centre to assist with self-exclusions, or players can dial (902) 563-3797 in Sydney and 902-424-8663 in Halifax.
    • Prince Edward Island: Players must call the PlayWise Information Centre at 902-620-4267.
    • Quebec: There are responsible gambling centres in all casinos.
    • Saskatchewan: Players can request self-exclusion in any casino.
    • Northwest Territories: 1-800-661-0844.
    • Nunavut: 1-800-265-3333.
    • Yukon: 1-866-456-3838.
  • United Kingdom: In addition to GAMSTOP, which excludes players from all licensed establishments, UK casinos must also offer their own self-exclusion programs. These are usually available in the player’s account under the “Responsible Gambling” section.
  • Australia: Australia, like the UK, operates a National Self-Exclusive Register known as BetStop. It’s a free program, and it only takes a few seconds to sign up. After signing up, players will be prevented from opening new betting accounts, placing wagers, and receiving marketing messages from casinos and sportsbooks.

What Happens if You Self-Exclude?

The exact terms of a self-exclusion differ by region and operator, but a self-exclusion will typically stop players from:

  • Making a deposit and placing wagers at a specific casino/sportsbook.
  • Joining new gambling sites (if the user has self-excluded via a state or nationwide program).
  • Receiving marketing materials, including those related to bonuses and new games.
  • Immediately canceling the self-exclusion (a minimum waiting period applies).

If the user self-excludes from a specific online casino, they will also be prevented from joining other sites owned by the same operator. This is key, as the gambling industry is full of major operators that run numerous domains, including brands such as Entain, Flutter Entertainment, Broadway Gaming, Jumpman Gaming, and Evoke.

Mike Malkovich, image
Mike Malkovich, image
Author : Mike Malkovich
Mike Malkovich, email
A standout content writer for casinofy.com and a professional gambler, Mike boasts deep expertise in reviewing casinos and understanding the intricacies of the industry. His articles blend rich insights with engaging narratives, cementing his position as a respected voice in online gaming. Beyond his professional critiques, Mike's passion extends to strategy games and exploring the psychology behind gambling choices.
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